| Unit 1 |
Dialogue 1 |
I’ll put you through to the Sales Department. Please hold! |
| Dialogue 2 |
Could I have extension 211, please? |
| Unit 2 |
Dialogue 1 |
Would you like me to take a message? |
| Dialogue 2 |
I’ll give her the message as soon as she’s back. |
| Unit 3 |
Dialogue 1 |
Thanks for calling back so quickly. |
| Dialogue 2 |
Hello. This is Carolyn Reagan of ITA. |
| Unit 4 |
Dialogue 1 |
Sorry for changing at the last minute. |
| Dialogue 2 |
I’m afraid I have to juggle our schedule around a bit. |
| Unit 5 |
Dialogue 1 |
I’ve been trying to get you for ages! |
| Dialogue 2 |
My phone’s been ringing off the hook! |
| Unit 6 |
Dialogue 1 |
He just stepped out of the office for lunch. |
| Dialogue 2 |
I’d be more than happy to help you, if I could. |
| Unit 7 |
Dialogue 1 |
Your name was given to me by John Patterson. |
| Dialogue 2 |
Could you refer someone else, please? |
| Unit 8 |
Dialogue 1 |
Thank you for choosing Superior Rent-a-car. |
| Dialogue 2 |
Please put them under Yoon. Connie Yoon. |
| Unit 9 |
Dialogue 1 |
I’m sorry, but I’m not allowed to give out that kind of information. |
| Dialogue 2 |
I’m sorry, but he’s on vacation this week. |
| Unit 10 |
Dialogue 1 |
Could you put me through to her? |
| Dialogue 2 |
I’m afraid Diana’s not in today. |
| Unit 11 |
Dialogue 1 |
Thursday’s wide open for me. |
| Dialogue 2 |
I’ll just get my notes. |
| Unit 12 |
Dialogue 1 |
You caught me at a really bad time. |
| Dialogue 2 |
I’ll make it short, then. |
| Unit 13 |
Dialogue 1 |
Your voice is really breaking up on me! |
| Dialogue 2 |
The reception is absolutely terrible! |
| Unit 14 |
Dialogue 1 |
The package never turned up! |
| Dialogue 2 |
This is unacceptable! |
| Unit 15 |
Dialogue 1 |
There’s no sign of it! |
| Dialogue 2 |
When can we expect this to be up and running? |
| Unit 16 |
Dialogue 1 |
I’m just following up on the information that you requested. |
| Dialogue 2 |
Oh, while we’re at it, I have a few more questions… |
| Unit 17 |
Dialogue 1 |
I’d like some information on flight to Los Angeles. |
| Dialogue 2 |
May I speak to the person in charge of rates? |
| Unit 18 |
Dialogue 1 |
I’m sorry, but I’m rather busy now… |
| Dialogue 2 |
I’m really not interested at this time… |
| Unit 19 |
Dialogue 1 |
Could you run that by me one more time? |
| Dialogue 2 |
OK…shoot! |
| Unit 20 |
Dialogue 1 |
I guess that just about does it. |
| Dialogue 2 |
Do you have anything else for me? |
